NeuralTask™ Support

Contact Form

Fill in the form below and press "Prepare Email". We will prefill your request to our support address.

Full name Email address

Topic Device / iOS version (optional)

Order or receipt ID (optional) App version (optional)

Message

If your email app does not open automatically, copy the support email and send your request manually.

Support Information

Use these direct channels for faster handling.

Purchases and NeuralCoin

Include transaction ID or receipt screenshot if available.
For missing credits, include date/time and expected amount.
Contact: Purchases support email.

Privacy and data deletion

Send privacy or deletion requests from your registered email address.
Subject line suggested: "Account/Data Deletion Request".
Privacy policy: IT / EN.
Deletion request: Start account deletion request.

Quick FAQ

Updated: 6 March 2026. Based on common support questions from real users and TestFlight feedback.

I cannot access my account or app data. What should I send?

Send the email used in-app, your device model, iOS version, app version, and a short description of the issue. If possible include screenshots.

My purchase was confirmed by Apple but NeuralCoin is not updated yet.

Keep the app open for a short time, then use "Retry now" and "Restore Purchases". If still pending, send transaction ID, purchase time, app version, and screenshots.

What does "pending" mean after a purchase?

It means Apple purchase confirmation was received, but wallet credit finalization is still in progress on backend synchronization.

Can I receive duplicate NeuralCoin credits?

No. Purchase processing is designed with transaction deduplication and idempotency checks to avoid duplicate credits.

I tapped a package but no Apple purchase popup appears.

You may have a pending transaction or temporary network issue. Retry after pending transactions are resolved, then use restore if needed.

How do I request a refund for an in-app purchase?

Refund requests are handled by Apple through App Store channels according to Apple policies.

Why am I seeing "No ad to show" in reward flow?

This usually means ad inventory is unavailable at that moment. Please retry later.

I do not receive notifications. How can I fix it?

Check iOS notification permission, Focus mode, silent settings, and reminder configuration inside the app.

Can I use NeuralTask™ without granting all permissions?

Yes. The app works with limited permissions, but some features (calendar sync, reminders, contextual automations) may be reduced.

How do I request account or personal data deletion?

Email neuraltask@alessandrodigiusto.it with subject "Account/Data Deletion Request", or use in-app deletion if available. We may ask to verify identity.

Is NeuralTask™ a medical app or ADHD diagnostic tool?

No. NeuralTask™ is a productivity app and does not provide medical diagnosis, medical advice, or emergency services.

How can I report a bug effectively?

Include app version, iOS version, device model, exact steps to reproduce, timestamp, and screenshot/video if possible.